Terms of use
SIA TENT Baltic, registration No. 40103183571, address: Budesmountain Street 19, Salaspils, LV-2169, hereinafter referred to as the Internet Store, provides content on the website and provides goods/services in accordance with the terms of use set out below.
1. General provisions
If the consumer acquires goods/services through the website, such mutual agreement shall be considered a distance contract and shall be subject to the legal norms of the Republic of Latvia regulating the distance contract, including, but not limited to, the Law on Consumer Rights Protection of the Republic of Latvia, the Cabinet of Ministers Regulations of the Republic of Latvia, Regulations regarding distance contract, etc.
2. Making purchases
Prices and specifications for products sold in an online store are listed next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most appropriate delivery method. The total delivery cost of the order is then displayed on the screen. Make a purchase payment to complete the order.
3. Terms of payment
The billing currency on the site is the euro. The purchase can be paid by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
Add the payment methods your online store will use:
Internet Banking payments of Latvia: Swedbank, SEB, Citadele and Luminor
Visa/Mastercard Card payments
NB! By using the Internet Banking payment method, confirm the order and click the “return to Merchant” button.
The personal data necessary to make the payments shall be transferred to the authorised payment institution Maksekeskus AS.
The agreement shall come into force with a successful payment to an online store bank account. If, for any reason, the order cannot be fulfilled, the purchaser will be informed and the amount paid will be repaid as soon as possible, but no later than 14 days after receipt of the notification.
4. Terms of delivery
The goods are delivered to the following countries: Latvia. The purchased goods are delivered via: courier, pick-up from the store. All fees and taxes payable in order to receive the consignment at the place of destination shall be borne by the purchaser. Delivery costs are displayed before the order is approved. The goods purchased are delivered to the customer's address within 4-7 business days. In exceptional cases, we have the right to send goods up to 45 calendar days informing the customer.
5. Right of withdrawal
The buyer shall have the right to abandon the goods within 14 calendar days from the date of receipt of the goods. (Depending on the goods, the buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal shall not apply where the buyer is a legal person.
In order to exercise the 14-day right of withdrawal, the goods may be used only for the purposes intended for them, the consumer shall be responsible for maintaining the quality and safety of the goods within the time period for exercising the right of withdrawal. If goods are inappropriately used or damaged by neglecting the goods during use or not following the instructions of the instructions, if the original packaging of the goods has been lost, or if the packaging thereof has been significantly damaged, the Internet shop has the right to reduce the amount to be refunded in accordance with the reduction in the value of the goods.
To exercise your right of withdrawal, you must provide a withdrawal form that can be found at: (withdrawal form) by e-mail to the rent@one4event.lv within 14 days of receipt of the goods.
The purchaser shall bear the cost of returning the goods, except where the reason for the return is that the goods do not conform to the order (for example, an incorrect or defective product).
The purchaser shall be obliged to return the goods to the seller without delay, but not later than within 14 days after sending the withdrawal form to the Internet shop. After receipt of the returned goods, the online shop shall immediately, but not later than within 14 days, refund all payments received from the purchaser on the basis of a distance contract.
The seller has the right to withhold payment until he has received a proof of return of the goods or goods from the buyer. If the buyer has chosen a different mode of transmission from the cheapest type of mail offered in the online shop, the online shop is not obliged to compensate for the cost of the excess shipment.
The online shop shall not be liable for any delay in complying with the obligations or non-compliance with them or any other type of non-compliance resulting from circumstances and obstacles outside the reasonable control of the online shop.
The online shop reserves the right to refuse to sell goods and to request the return of goods from the customer if the price indicated in the online shop is significantly lower than its market price due to an error.
6. Rights of the Consumer for goods not conforming to the contract
The online shop shall be liable for non-compliance of the goods sold to the buyer with the terms of the contract or defects which arose within 6 months after the date of delivery of the goods to the customer, or was at the time of delivery, if such assumption does not contradict the nature or defect of the case. The buyer must inform the seller of the non-conformity of the goods immediately, within 2 months of its being established, i.e. lodge a complaint. The buyer can make a complaint by contacting the online store by writing to the rent@one4event.lv.
The online store shall not be liable for defects resulting from the delivery of the goods to the buyer. If the purchased goods have defects for which the seller is responsible, the buyer has the right to request rectification or exchange of defects in the goods for new goods free of charge.
If it is not possible to edit or replace the goods, the seller shall return all payments provided for in the distance contract to the buyer. The seller shall provide a written reply to the consumer's complaint within 15 days.
7. Processing of buyer's personal data
The online store processes only personal data entered by the buyer when ordering the goods, such as first name, surname, e-mail, etc.
The online store transfers personal data to the transport service provider (s) to ensure the delivery of the goods.
If you expressly agree to receive our marketing announcements, including news, we may occasionally contact you by sending you information about our services and latest offerings. To this end, we can process your email address that you provided when you signed in to marketing communications. The buyer has the opportunity to drop marketing announcements by notifying us, writing on rent@one4event.lv.
8. Procedures for settlement of disputes
In matters not covered by these Regulations and conditions, the purchaser and the seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
Any dispute between the seller and the buyer shall be settled by negotiation or correspondence between the parties. If the dispute cannot be resolved in the form of negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, observing the laws and regulations of the Republic of Latvia. Disputes between a buyer (consumer) and a seller may be referred for resolution to a Consumer Rights Protection Centre or a court of the Republic of Latvia.
The buyer also has the right to apply to the European Union dispute settlement bodies.